Privacy Policy

This Privacy Policy explains how Oxiline RX (“Oxiline,” “we,” “us”) handles information when you use our website and telehealth program. Your clinical care is delivered by US-licensed clinicians through our clinical partner, MD Integrations, which acts as the platform of record for your protected health information.

• Account & contact information you provide, such as your name and email address.
• Eligibility pre-screen answers you enter on our site (for example, state and general goal). Sensitive health inputs used to estimate eligibility (such as height, weight, and contraindication questions) are processed on your device to guide the flow and are not transmitted to us as identified health records.
• Health & medical information you provide during the clinical intake, which is collected and stored by MD Integrations, not on Oxiline’s servers.
• Payment information, which is processed and stored by our payment processor (Stripe). We do not store full card numbers.
• Usage & device data, such as pages viewed and general analytics, with health-related fields redacted before analytics processing.

• To provide, operate, and improve the program and your patient portal.
• To connect you with a US-licensed clinician for evaluation and treatment.
• To process membership and medication payments.
• To communicate with you about your care, orders, and account.
• To comply with legal and regulatory obligations.

Your clinical records, messages with your care team, and prescription details are maintained by MD Integrations in a HIPAA-compliant environment. Oxiline is designed so that PHI is not stored on our own servers. Our handling of PHI is described further in our HIPAA Notice of Privacy Practices.

• Clinical partners and pharmacies involved in evaluating and fulfilling your treatment.
• Service providers that support our operations (for example, payment processing, email delivery, analytics, and hosting) under appropriate agreements.
• Legal & safety disclosures where required by law or to protect rights and safety.
• We do not sell your personal or health information.

We retain information for as long as needed to provide the program and to meet legal, regulatory, and recordkeeping requirements. Medical records are retained by our clinical partner in accordance with applicable law.

Depending on where you live, you may have rights to access, correct, or delete certain information, and to opt out of certain communications. To make a request, contact us at support@oxiline.shop. Requests involving medical records may be directed to our clinical partner as the record holder.

Questions about this policy? Email support@oxiline.shop.